FAQ

2073

Top 5 Questions to mydbell

What's mydbell?
With mydbell, we succeeded in developing a Smart Home Expansion for your door bell that can be used by everyone. After the installation of the mydbell system, your visitors ring at the door on your mobile phone. There are many situations in which your door bell cannot be heard. We help you to receive your door bell wherever you are.
How work's mydbell?
The unique mydbell-Transmitter uses the door bell’s existing power in order to send a wireless signal to the mydbell-Gateway when ringing. There, the mydbell-Gateway analyses the signal and sends it to your smart phone via the router.

On which doorbell system can i use mydbell?
Generally the mydbell system is compatible with bell systems from 8 to 24V. This includes bell systems with gong and bell systems with intercom.

If you are not sure whether mydbell work for you, contact our customer support with information about your doorbell.

What are the different editions of mydbell?
Overall, there will be three different editions of our mydbell system.



Is an additional power supply required for mydbell?
The mydbell-Transmitter requires no additional power source, it is only joined parallel to the existing doorbell chime. The receiver is powered by a Mirco USB power supply.
 

Have you any further questions?

Contact now our customer support!

 

Compatibility & Installation

 
I'm no expert, did I need special expertise to install mydbell?
To install the mydbell system, no expert knowledge is required. How easy it work’s to mounting mydbell you will see in our installation video.
Is mydbell powered by batteries?
The mydbell system requires no batteries.
Is an additional power supply required for mydbell?
The mydbell-Transmitter requires no additional power source, it is only joined parallel to the existing doorbell chime. The receiver is powered by a Mirco USB power supply.
Do I need an already existing doorbell system?
At best you already own a conventional doorbell system. It is up to you, if you still use your old doorbell chime or if you prefer to use mydbell as a standalone solution.
How do you attach mydbell to your existing doorbell?
You connect it parallel to your already existing doorbell chime. To get mydbell to work you need a router with an internet connection and a regular doorbell system. Please take a look at our assembly and installation video and see how easy mydbell will install.
On which doorbell system can i use mydbell?
Generally the mydbell system is compatible with bell systems from 8 to 24V . This includes the following doorbell systems:

  • bell systems with Gong
  • bell systems with intercom
  • bell systems with intercom and video
  • light alarm systems

Note that depending on the manufacturer of your bell system with intercom function, an additional module from the manufacturer is required.

Does it matter where the mydbell mydbell-Gateway will be placed?
The placement of the mydbell-Gateway can be done individually, as long as a connection via Ethernet cable can be ensured between the mydbell-Gateway and your router.
What happens to my old doorbell?
The old doorbell can be used, as it was used before. The existing system will not be altered. There is no infrastructural changes necessary.
How many doors I can cover with the mydbell system?
So far, ore than one mydbell-Transmitter can be coupled to a mydbell-Gateway, which means it can more than just one front door  integrated with one mydbell-Gateway. These additional entrance doors only require a separate bell circuit.
Do I need WiFi to use the mydbell system?
The mydbell system requires a wireless connection only once during the installation and registration at the mydbell app. Afterwards the mydbell system can be used permanently without a wireless connection.
What happens when my WiFi shuts down?
This has no impact on the functionality mydbell. It works without an active wireless connection.
What happens when I exchange my router for a new one?
There will be no problem at all, just connect the mydbell-Gateway to the new router and you can immediately use mydbell again.
Does mydbell work without WiFi?
Yes, it does. WiFi just makes the installation process very comfortable if you have a smartphone, but after the installation is finished there is no need for a WiFi connection.
I do not have enough space next to my doorbell chime to install the mydbell system, what can i do?
You can of course use longer connection wires and place the mydbell-Transmitter at a desired location.

Function and additional Features

What's mydbell?
With mydbell, we succeeded in developing a Smart Home Expansion for your door bell that can be used by everyone. After the installation of the mydbell system, your visitors ring at the door on your mobile phone. There are many situations in which your door bell cannot be heard. We help you to receive your door bell wherever you are.
Informs me mydbell, if i am not at home?
Yes, mydbell informs you via your device from any Internet-connected location in the world over the operation of your doorbell.
Where I receive the message from my mydbell system?
The range of the mydbell system on your terminal, works in your WiFi, LAN and everywhere in possible loactions with mobile Internet.
What could i expect from the function ``doorbell release``?
Door bell release: Upon request, it is possible to give temporary access to your door bell for nearby friends or neighbours. This enables them to accept packages for you during your absence.
Is it possible to evaluate a personal statistics with mydbell?
Statistical analysis: The history within the app shows you at what time the door bell was rung. In addition to that, a statistical analysis can be activated. Then, the app show for example “In 35% of cases, Martin went to the door”.
 

Single- und Voting-Mode (iGO & uGO)

 
What exactly is the Voting-Mode with IGO uGO and how it works?
iGO uGO is a voting process that we have developed specifically for families or multi-person households. The iGO or uGO feature allows you within a group as quickly as possible to be clarified, who just has no time to answer the door. It will also instruct you, when someone has pressed the iGO status and someone is already at the door, so that you can relax.
What is the difference between Single- and Voting-Mode?
If you would like to only have a notification in case of a ring at the door, use the Single-Mode. By Voting-Mode, all roommates can jointly decide who goes to the front door.
Who can use the Voting-Mode?
Every user who has registered to your mydbell gateway, can vote with his device after a ring at your doorstep.
 

Desktop-App

 
What exactly is the Desktop-App?
The mydbell Desktop-App or software is specifically designed for the needs of gamers or people who conceived often sit in front of the computer that pointed out a ring at the door through the headphones or as a pop-up. It is possible in the Desktop-App to choose between several modes. Use the Desktop-Mode if you want to receive a pop-up message from mydbell especially for situations when surfing the Internet or working on the computer. Or very important for gamers without pop-up window to do not interupt the flow of the game get a notification via speakers or headset.
How exactly can I answer in the Voting-Mode on the Desktop-App?
You can control the Voting-Mode on the keyboard customization or default with the I-key and U-key on your keyboard, or simple via mouse click.
How I got pointed in the Gaming-Mode in case of a ring at my door?
In order to not interrupt the flow of gaming, you will get only acoustically ringing note via your Soundsytem in Gaming-Mode .
 

Schwerhörigen-Mode

 
What happens when I use the Deaf-Mode?
In this mode, separately, the flash of a smartphone and a color change on your display in single and voting mode are activated as a signal.
For which persons the the Deaf-Mode is intended?
The needs of deaf people are held particularly dear be the three founders. With the smartphone in their pocket the affected people will be able to feel the notification through the vibration of the smartphone. In addition to that the hearing impaired mode can be activated. When the app is set into this mode, the phones flash and/or a visible colorchange of the display can be activated as visual aid. Some hearing aids can already be connected with your smartphone. We are doing our best to ensure a direct forwarding of the doorbell signal to your hearing aid in the future.
Is there currently a resource number for mydbell Ultra LED Edition?
Yes, it is planned to apply for a resource number for mydbell Ultra LED Edition for the German market. This would make it possible to obtain a refund from the health insurance part of the cost of purchasing the mydbell Ultra LED Edition. For continuous light doorbell systems this is already possible.
Why the mydbell Ultra LED Edition was developed, too?
The mydbell Ultra LED Edition is the special solution for hearing impaired people of all ages.
What is the main difference between the mydbell Ultra LED Edition and other editions of mydbell?
This edition is equipped with a hard, transparent cover and an Ultra LED in the mydbell-Gateway. So you are informed with a bright flashing light to visit on your doorstep.
Why mydbell is diffrent from other available light systems?
By the mydbell system we have developed a solution to make commercial quality signal systems unnecessary . These system solutions, usually do not look very nice and usually have to be installed in every room. Moreover, there are solutions such as bracelets and amulets that vibrate when someone press the doorbell. These are additional tools that have become superfluous with mydbell now.
What are the advantages of mydbell?
mydbell is the smart solution that everyone can use. We thought that we summarized audible, visual and kinetic signals already carry with us. It refers to the smartphone that despite hearing impairment or deafness finds utility via SMS, social networks, and other online services for affected people. So why not simply compile all these signals in one device. We want to allow affected people to win some quality of life back by does not rely on lighting systems or additional equipment.

Platforms and Systems

Which operating systems are supported?
With the free mydbell Apps for Android, iOS and the free programs for Windows and Mac OS and many more, the installation and usage is completely up to you. Download the Apps from the iTunes or Google play store. The software for laptop and desktop solutions will be provided on our website in right time.
Does mydbell work with android?
Yes. But mydbell is not limited to the Android operating system.
I do not own smartphone I can mydbell use it anyway?
Of course, mydbell can also be used without a smartphone. Desktop, laptop, tablet and many other devices are supported by the mydbell software and by many more will be followed .
Are there more opportunities for me to get a signal from mydbell except the smartphone ?
There are of course other systems and platforms you can use the mydbell system. At first, the mydbell-App will be available only for Android, iOS and Windows. However, additional operating systems will follow.
Provides mydbell the possibility of a free port for the connection to existing systems?
Yes. With mydbell we want provides an open interface as an open source solution for the integration of mydbell in existing home automation systems.

Technical Specifications

 
What are the dimensions of mydbell?
The dimension of the casing for transmitter and gateway are identical.

30mm x 80mm x 80mm

1,18inch x 3,14inch x 3,14inch

Is this mydbell housing waterproof?
No. The mydbell housing is not suitable for outdoor installation and should be installed only indoor.
What are the current and voltage information needed for mydbell?
The mydbell-Transmitter works with 8 – 24V AC. The mydbell-Gateway is supplied with 5V via the included Micro USB power supply.
What is the transmission range between the mydbell-Transmitter and mydbell-Gateway?
The transmission distance between mydbell-Transmitter and mydbell-Gateway, is at an open area 300 meters.
How is the transmission of the signal between the mydbell-Transmitter and mydbell-Gateway implemented?
The communication between the mydbell-Transmitter and mydbell-Gateway is implemented via wireless radio.
What is the temperature range I could operate my mydbell system?
It’s best to stay with mydbell in the prescribed temperature range of -40 to 85 degrees Celsius.

International Questions

Works the mydbell outside of Germany, too?
Yes mydbell works worldwide, with all bell systems of 8 to 24V.
Is mydbell system sold and sent internationally?
Yes. We will sell and ship our mydbell system worldwide. We ship to every country in which we could deliver.

Purchase, Fees, Shipping and Exchange

Are there any monthly fees for the use of mydbell?
No. For the use of mydbell are no additional fees. There are the normal cost of data usage on your phone and on your Internet connection at home.
Where can I buy mydbell?
Now you could only support us on Kickstarter (the campaign) durning the time of our campaign. After our campaign in our online store and in other shops our mydbell system will be available to buy.
Where can I find shipping details?
For any shipping details, check out our campaign on Kickstarter or afterwards on our website.
Can I return my mydbell system?
We offer a 14 day money back guarantee for our mydbell system for purchase through our webshop or via one of our authorized dealer.

For international orders, we unfortunately can not offer redemption or conversion.

As noted in the IndieGoGo or Kickstarter policy, there are no cancellations or refunds for purchases during the campaign.

Please take a look in our total return terms as it becomes available.

What is the guarantee of mydbell?
mydbell comes with a standard warranty of 24 months in Germany. Internationally, we offer a manufacturer’s warranty of 12 months.

If you discover a defect in your mydbell system, please use as the first contact our customer service and explain the defect.

Our support will after finding and confirm of the defect, inform our product warranty department to get in touch with you.

Can I cancel my order?
Orders can be canceled up to a certain date. After that a delivery is not to avoid, but it is possible to use the 14-day right of return within Germany.

Basically, a return or cancellation of mydbell in supporting our campaign at IndieGoGo or Kickstarter is not possible.

All cancellations and refunds less expenses incurred of mydbell UG (limited) can take up to 10 business days.

Further Questions

How work's mydbell?
The unique mydbell-Transmitter uses the door bell’s existing power in order to send a wireless signal to the mydbell-Gateway when ringing. There, the mydbell-Gateway analyses the signal and sends it to your smart phone via the router.

Can my mydbell system get stolen?
Yes, unfortunately mydbell can be stolen, but as it’s installed inside your home and not on the outside, the risk is significantly smaller than compared to other similar product solutions.
What are the different editions of mydbell?
Overall, there will be three different editions of our mydbell system.



What if someone knocks on my door?
Only when the button of your doorbell is pressed, the mydbell system receives a signal, which is then sent to the registered devices.
How many user can use the mydbell system parallel?
Up to 25 devices can be linked to a user account. In addition to that, multiple users can be linked to one mydbell system to use the full functionality.
If my phone battery is exhausted and thus doesn‘t have a connection anymore, does my regular old doorbell still work?
Yes, your old doorbell will work as it did before. Your doorbell chime will not be influenced in a negative way by the parallel installation of the mydbell system.
What happens when I move to a new place? Can I take the mydbell system with me?
Yes of course, you can simply remove it and attach it to the doorbell system in your new home.
Am I allowed to install mydbell in my rented apartment?
Yes. mydbell has no impact on the existing infrastructure, so you don‘t need to contact your landlord about it. Only when you move out of your apartment or house you should restore the doorbell system to the way it was before.
Can I use more than one mydbell system in my apartment?
You can link multiple transmitters to your gateway, If you want to keep track of multiple entrances that use an own doorbell system.
Do I need to be concerned about radiation?
The mydbell system is compliant with guideline 2004/108 / EC (2004/108 / EC) Electromagnetic Compatibility. The maximum transmission power of the mydbell system is 1 mW over the short operating period. A mobile phone works during the whole call at maximum transmission power of 2.000 mW. About 100 mW are taken from the user’s head. The radiation performance of the mydbell system from the body is by 4,000 times less than the radiation emitted by a mobile phone during a call. As regards pacemakers or hearing aids, the transmitter and receiver can be used without any problems. We have a very high focus on the production of any emissions during the operation of our products. During the development we were very concerned to make our devices as suitable as possible for daily use.
Where can I use mydbell?
mydbell can be used in any domestic home. It is generallyl compatible with doorbell systems that use between 8-24V AC.
I can’t seem to get the mydbell system to work, what can i do?
Our Customer Support is always there to help you with a team of experts. Please contact us if you are in need of help.